Stop Theft in its Tracks
Theft from your business can be a devastating issue, and can have a huge impact on you even when we leave the workplace to go home. Sleepless nights, anger, stress, feelings of being let down, it’s a heavily emotive issue…
Solving the POS Problem
About six years ago I turned my mind to opening my own business. A number of factors presented themselves to me at the same time, I was tired of making money for other people – who I felt weren’t always…
Your most important Investment
What's the most valuable asset in your business? The big, fabulous crystal lampshades your business partner HAD to have? The rare and expensive bespoke coffee machine - flown all the way from Italy? Or the set of gold plated antique jiggers the…
It’s not You, It’s Us
Opening and running your own business comes with many challenges, one of which is working out what your product offering and point of difference will be. This is part of the Brand of your business and represents the ‘heart’ of…
How to hire your A team
I remember watching a TV show called the A Team when I was a kid. Apparently if you were having a hard time with bad guys trashing your stuff or kidnapping your girl all you had to do was find…
Revenge of the Customer
A few weeks ago, I had a regular customer come into the bar with a colleague of hers. She was obviously flustered and they were talking in that animated way people do when they’ve just been wronged. They’d been at…
Becoming a Roster Master
Your team should be one of your biggest assets. You hire them, nurture them, train them and of course pay them, and they in turn look after your business, your customers and your brand. However, an unhappy team or mismanaged…
Business Black Holes
There’s a horrible feeling in business all too familiar to most of us - when you hit a quiet period, and despite your best efforts the takings are down and the venue seems quiet. You talk amongst your team, your…
Easter issues
To many people, the Easter Holidays mean another dose of awkward family get-togethers, half-finished DIY projects, overdosing on chocolate in front of the TV and hyperactive children. For Hospitality businesses Easter can represent a huge opportunity for you to have…