It’s not You, It’s Us
Opening and running your own business comes with many challenges, one of which is working out what your product offering and point of difference will be. This is part of the Brand of your business and represents the ‘heart’ of…
How to hire your A team
I remember watching a TV show called the A Team when I was a kid. Apparently if you were having a hard time with bad guys trashing your stuff or kidnapping your girl all you had to do was find…
Revenge of the Customer
A few weeks ago, I had a regular customer come into the bar with a colleague of hers. She was obviously flustered and they were talking in that animated way people do when they’ve just been wronged. They’d been at…
Becoming a Roster Master
Your team should be one of your biggest assets. You hire them, nurture them, train them and of course pay them, and they in turn look after your business, your customers and your brand. However, an unhappy team or mismanaged…